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Privacy Policy

Last updated: June 19, 2025

Welcome to KCJUK ("we", "our", or "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your personal information when you use our dog walking and pet care services through kcjuk.com.

1. What Information We Collect

We may collect the following personal and pet-related data:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Home address (for pickups/drop-offs)
  • Emergency contact details
  • Payment information (processed securely via third-party providers)

Pet Information

  • Pet’s name, breed, age, medical needs, temperament
  • Vet contact information
  • Walking or feeding preferences

Website Usage Data

  • IP address
  • Browser/device type
  • Cookies and browsing behavior (see section 4)

2. How We Use Your Information

We use your data to:

  • Manage bookings and deliver dog walking/pet care services
  • Communicate updates or schedule changes
  • Provide tailored care for your dog(s)
  • Respond to inquiries or emergencies
  • Send important service announcements or marketing emails (you can opt-out anytime)
  • Improve our website and services

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

  • Trusted service providers (e.g., payment processors)
  • Emergency services or vets, if required for your pet’s wellbeing
  • Authorities, when legally required (e.g., in case of incidents or legal disputes)

4. Cookies & Website Analytics

We use cookies and tracking tools (e.g., Google Analytics) to:

  • Improve site performance and user experience
  • Understand how visitors interact with our website

You can disable cookies in your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal data, including:

  • SSL encryption on our website
  • Secure storage of records
  • Limited access to personal and pet information

While no system is 100% secure, we take data protection seriously.

6. Your Rights (UK & GDPR Compliant)

You have the right to:

  • Access, update, or correct your personal data
  • Request deletion of your information
  • Withdraw consent to marketing
  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is mishandled

To make a data request, contact us at privacy@kcjuk.com.

7. How Long We Keep Your Data

We retain your information only as long as necessary:

  • For service delivery and legal compliance
  • To maintain accurate pet care records
  • You may request deletion at any time (unless we are legally required to retain it)

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we learn we’ve collected such data, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised “Last updated” date. Continued use of our services implies your acceptance of any updates.

10. Contact Us

For questions or concerns about your privacy:

Email: kim@kcjuk.com
Mailing Address:
KCJUK

19 Teal Way

Iwade

Kent

ME9 8WR